Privacy Policy

CallGenie is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and process your data when you interact with our services.

1. Data Collection

We collect the following types of data:

• Personal Information: Name, email address, phone number, billing details, and any information you voluntarily provide.

• Usage Data: Interaction with our platform, IP address, browser type, operating system, and referring URLs.

• Communication Data: Messages, feedback, and support inquiries sent to us.

• Cookies and Tracking: Cookies, beacons, and similar technologies to enhance your experience.

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2. Purpose of Data Collection

We collect and use your data to:

• Provide, operate, and improve our services.

• Offer personalized experiences and recommendations.

• Communicate with you regarding updates, promotions, or service changes.

• Analyze platform usage for performance optimization.

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3. Data Storage and Security

• Storage: Data is securely stored in cloud servers hosted by reputable providers adhering to industry standards.

• Encryption: Data in transit and at rest is encrypted using strong encryption protocols (e.g., AES-256, TLS 1.2+).

• Access Control: Only authorized personnel can access your data, governed by strict access management policies.

• Security Audits: Regular audits ensure compliance with security standards.

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4. Data Retention

We retain your data:

• Active Accounts: For as long as your account remains active.

• Inactive Accounts: Data is retained for a maximum of 365 days after account inactivity, unless required by law.

• Purpose Fulfillment: Until the data is no longer needed for its collected purpose.

• Deletion Requests: Upon verified request, data will be permanently deleted within [insert timeframe] unless retention is legally required.

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5. Data Archival

• Archival Process: Inactive user data may be archived for up to 90 days for record-keeping or compliance purposes.

• Secure Storage: Archived data is maintained in encrypted, secure environments with limited access.

• Review: Archived data is regularly reviewed and deleted when no longer necessary.

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6. Data Removal

• Automated Deletion: Data is automatically removed from our systems following the retention period unless otherwise required.

• User Requests: Users can request deletion of their personal data by contacting us. Requests are processed within 5-7 business days.

• Residual Data: Minimal residual data in backups may remain for up to 30 days, but will be permanently purged.

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7. Sharing of Information

We do not sell or rent your data. We may share information:

• With service providers for operational support, under strict confidentiality agreements.

• If legally required to comply with applicable laws, regulations, or legal processes.

• In case of a merger, acquisition, or sale of assets, users will be notified, and data rights will remain respected.

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8. Your Rights

You have the right to:

• Access your personal data.

• Request correction or updates to your data.

• Request data deletion, subject to legal exceptions.

• Withdraw consent for specific uses of your data.

• Lodge a complaint with a relevant authority.

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9. Third-Party IntegrationsOur platform may include integrations with third-party services. Their data handling practices are governed by their respective privacy policies. We recommend reviewing those policies to understand how your data is handled.

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10. International Data Transfers

If you are accessing our services from outside of the U.S., your data may be transferred to and processed in a different country. All transfers comply with applicable laws, ensuring your data is protected under equivalent standards.

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11. Updates to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify users of significant updates via email or through the platform.

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Contact Us

For questions or concerns about this policy, please contact our support team at support@callgenie.com.